Help
How does Troostplek work? Below you find answers to frequently asked questions and a guided tour for each page. Every page also has the ? button at the bottom left, with help about that page.
Frequently asked questions
What is Troostplek?
Troostplek is an internet In Memoriam: a lasting place for people who have passed away. Family and friends create a memorial with the life story, photos and memories; visitors offer their condolences there and lay a flower.
What is a resting place?
On Troostplek every loved one rests in a virtual resting place you choose yourself. Anything is possible: the home town or place of birth, the real cemetery, a place for fans of Elvis Presley or the Dutch football team, a famous cemetery such as Père Lachaise in Paris — or even the moon. If the resting place does not exist yet, you create it.
Is Troostplek free?
Yes. Troostplek is offered free of charge and paid for by donations. Should some services ever be paid for, that never applies to memorials that already exist.
What details does Troostplek ask of me?
For an account only your name, e-mail address and a password. You confirm your e-mail address with a link in an e-mail; this is how we prevent misuse. We do not send you advertising and do not share your details with anyone. Read more in our privacy statement.
For whom can I create a memorial?
For someone who has passed away: a family member, a friend, a colleague or anyone else you want to remember. You cannot create a memorial for yourself. Famous people who have passed away are added by Troostplek itself.
What can I put in a memorial?
Personal details, a portrait photo and up to five extra photos (of the family, a passion or a hobby), a quote, a sound clip, the biography and a link to an In Memoriam site of your own. You can also link the biological father and mother; that way a family tree grows by itself.
What is the difference with a condolence register?
A condolence register matters most right after a death and is about sympathy. A memorial on Troostplek stays, also for people who died long ago, and shows something of the person: the life story, photos and memories.
Can I use Troostplek as a condolence register?
Yes. Visitors can offer their condolences and lay a flower on every memorial. That way the family keeps receiving support for a long time. Messages are checked; Troostplek is a place to remember, not a discussion forum.
I already have an In Memoriam site of my own. Why Troostplek too?
A site of your own is unique and can be an important part of grieving; Troostplek does not want to replace it. With a memorial on Troostplek and a link to your site, people easily find their way to it. See Troostplek as a kind of starting page.
There is a mistake in a memorial. What now?
Click the ! button at the bottom right of the memorial, or choose Report a mistake or addition. Did you create the memorial yourself? Then you edit it via My Troostplek.
Guided tours
Choose a page. It opens with a guided tour of all its parts; continue with the arrow keys or the buttons.
- The home pageThe menu, the resting places, searching and the latest memorials.
- A memorialDetails, biography, family, flowers and condolences.
- SearchSearch by name, resting place, years and more.
- Resting placesThe virtual resting places and who rests there.
- Create a memorialWhat you can add, in three steps.
- Sign upSigning up and confirming your e-mail address.
- Log inLogging in, a forgotten password and the activation e-mail.
Question not answered? Contact us.